Privacy Policy

Residence Immobilien AG advocates data protection and privacy.

The privacy of our customers is important to us: we do not collect any personal data for statistics or personalisation.

In this Privacy Policy, we, Residence Immobilien AG, shall explain how we collect and otherwise process personal data. This is not an exhaustive description; other privacy policies or general terms and conditions, conditions of participation and similar documents may govern specific matters. Personal data is understood to be all information that relates to a specific or identifiable person.
If you provide us with personal data of other persons (e.g. family members, data of work colleagues), please ensure that these persons have read and understood the present Privacy Policy and only share their personal data with us if you are permitted to do so and if this personal data is correct. This Privacy Policy complies with the EU General Data Protection Regulation (GDPR). Although the GDPR is a regulation of the European Union, it is of relevance to us. The Swiss Data Protection Act (DPA) is strongly influenced by EU law, and companies outside the European Union or the EEA must comply with the DPA under certain circumstances.

1. Responsibility
Residence Immobilien AG is responsible for the data processing described here: Residence Immobilien AG, Baarerstrasse 23, 6300 Zug, T +41 41 711 67 67.
If you object to the collection, processing or use of your data by Residence Immobilien AG in accordance with these Privacy Policy provisions, either in whole or in part, you can send your objection by e-mail to

2. Collection and processing of personal data
We primarily process the personal data that we receive from our customers and other business partners in the course of our business relationship with them and other persons involved in it. Where permitted, we also collect certain data from publicly accessible sources (e.g. debt enforcement registers, land registers, commercial registers, press, internet). In addition to the data about you that you provide us directly, the categories of personal data that we obtain about you from third parties include, in particular, information from public registers, information that we learn about in connection with official and legal proceedings, information in connection with your professional functions and activities (so that we can, for example, conclude and process transactions with your employer with your help); Information about you in correspondence and discussions with third parties, creditworthiness information (insofar as we conduct business with you personally), information about you provided to us by persons affiliated to you (family, advisors, legal representatives, etc.) so that we can conclude or process contracts with you or involving you (e.g. references, your address for deliveries, powers of attorney and information to comply with legal requirements such as combating money laundering, information from banks, insurance companies, sales and other contractual partners of ours on the utilisation or provision of services by you (e.g. payments made, purchases made). Information from the media and the internet about you (if this is appropriate in the specific case, e.g. in the context of an application, press review, marketing/sales, etc.); Your addresses and, if applicable, interests and other socio-demographic data (for marketing), data related to the use of the website (e.g. IP address, MAC address of the smartphone or computer, details of your device and settings, cookies, date and time of the visit, pages and content accessed, functions used, referring website, location information).

3. Purposes of data processing and legal basis
We use the personal data we collect primarily to conclude and process our contracts with our customers and business partners, in particular in the context of services with our customers as well as to comply with our legal obligations in Switzerland and abroad. If you are acting on behalf of such a client or business partner, you could, of course, also be affected by this in such function.
In addition, where permitted and deemed appropriate, we also process personal data about you and others for the following purposes in which we (and sometimes third parties) have a legitimate interest commensurate with the purpose::

  • Communication with third parties and processing of their requests (e.g. applications, media requests);

  • Review and optimisation of needs assessment procedures for direct customer contact and collection of personal data from publicly available sources for customer acquisition purposes;

  • Advertising and marketing (including the organisation of events), insofar as you have not objected to the use of your data (if we send you advertising as an existing customer, you can object to this at any time; we will then put you on a blocking list to ensure that you no longer receive any further advertising mailings);

  • Assertion of legal claims and defence in connection with legal disputes and official proceedings;

  • Prevention and investigation of criminal offences and other misconduct (e.g. conducting internal investigations, data analysis to combat fraud);

  • Measures to maintain domestic authority and other measures for IT, building and facility security and the protection of our employees and other persons and assets belonging to or entrusted to us (e.g. access controls, visitor lists, network security and mail scanners, telephone records).

If you have given us consent to process your personal data for certain purposes, we process your personal data within the scope of and based on this consent, unless we have another legal basis and we require such a basis. Consent given can be revoked at any time, but this shall have no effect on data processing that has already taken place. We offer the possibility of creating an individual search profile for real estate by means of telephone, e-mail or by filling out the search mask. The person-specific customer data thus collected is only used for the selection of customer wishes with regard to suitable offers. If we are able to offer you properties for your search profile, we will inform you in accordance with the preferences you have defined (e-mail, telephone, post). We may also ask you from time to time to confirm or adjust your search profile. The person-specific search profile can be deleted at any time by notifying Residence Immobilien AG. Personal data received in the course of an application procedure is collected and processed. This takes place to process the application procedure and is usually done electronically. After completion of the recruitment process, all application documents are deleted unless the applicant explicitly agrees to the storage of their data.

4. Cookies/Tracking and other technologies related to the use of our website
We typically use "cookies" and similar technologies on our websites to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you use when you visit our website. This allows us to recognise you when you return to this website, even if we do not know who you are. In addition to cookies that are only used during a session and deleted after your visit to the website ("session cookies"), cookies can also be used to store user settings and other information for a certain period of time ("permanent cookies"). However, you can set your browser to reject cookies, store them for one session only or otherwise delete them prematurely. Most browsers are preset to accept cookies. We use persistent cookies so that you can save user settings (e.g. language, autologin). Certain cookies are set by us, certain of them also by contractual partners with whom we work. If you block cookies, certain functionalities (such as language selection) may no longer work. We do not include any visible or invisible image elements in our newsletters and other marketing e-mails that would enable us to determine whether and when you have opened the e-mail by retrieving them from our servers. By using our websites and agreeing to receive newsletters and other marketing e-mails, you consent to the use of these technologies. If you do not want this, you must set your browser or e-mail programme accordingly. We do not use any so-called plug-ins from social networks such as Facebook, Twitter, Youtube, Google+, Pinterest or lnstagram. We use Google Analytics on our websites. This is a service provided by third parties that may be located in any country in the world (in the case of Google Analytics, this is Google LLC in the USA,, with which we can assess and evaluate the use of the website (not on a person-related basis). Permanent cookies set by the service provider are also used for this purpose. The service provider does not receive any personal data from us (and does not keep any IP addresses), but can track your use of the website, combine this information with data from other websites that you have visited and which are also tracked by the service provider, and use this information for its own purposes (e.g. controlled advertising). In the event that you have registered with the service provider yourself, the service provider knows you. The processing of your personal data by the service provider is then carried out under the responsibility of the service provider in accordance with its data protection regulations. The service provider only informs us of how our respective website is used (no information regarding you personally).

5. Data transfer and data transmission abroad
As a matter of principle, we do not forward any personal data to third parties. In the course of our business activities and for the purposes set out in section 3, we may be required to disclose personal data to third parties. This applies in particular to the following authorities:

  • Our service providers (e.g. banks, insurance companies}, including order processors (such as IT providers);

  • Dealers, suppliers, subcontractors and other business partners; customers;

  • Domestic and foreign authorities, official agencies or courts; media;

  • Public, including visitors to websites and social media;

  • Competitors, industry organisations, associations, organisations and other bodies;

  • Acquirers or parties interested in acquiring business divisions, companies or other parts of Residence Immobilien AG;

  • Other parties in potential or actual legal proceedings;

These recipients are partially located in Switzerland, but can be located anywhere in the world. Data can be transferred to all countries where the service providers we use are located. A part of the data processing takes place at our contractual partner onOffice Swiss AG. We refer to the privacy policy of onOffice Swiss AG (https://ch.onoffice.comldatenschutz.xhtml).

6. Duration of retention of personal data
We process and store your personal data for as long as it is necessary for the fulfilment of our contractual and legal obligations or otherwise for the purposes pursued by the processing, i.e. for example for the duration of the entire business relationship (from the initiation and processing to the termination of a contract) as well as beyond this, in accordance with the statutory retention and documentation obligations. It is possible that personal data shall be retained for the period during which claims can be asserted against our company and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for evidence and documentation purposes). As soon as your personal data is no longer required for the above-mentioned purposes, it will be deleted or made anonymous as far as possible. For operational data (e.g. system protocols, logs), shorter retention periods of twelve months or less generally apply.

7. Data security
We shall take appropriate technical and organisational security measures to protect your personal data from unauthorised access and misuse, such as issuing instructions, training, IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, pseudonymisation, controls.

8. Obligation to provide personal data
In the context of our business relationship, you must provide the personal data that is necessary for the establishment and performance of a business relationship and the fulfilment of the associated contractual obligations (you do not generally have a legal obligation to provide us with data). Without this data, we will generally not be able to enter into or perform a contract with you (or the entity or person you represent). Also, the website cannot be used if certain information is not disclosed to secure the data traffic (such as the IP address).

9. Profiling
We do not use profiling nor analysis of personal data.

10. Rights of the person concerned
Within the scope of the data protection law applicable to you and insofar as provided for therein (such as in the case of the GDPR), you shall have the right to information, correction, deletion, the right to restrict data processing and otherwise to object to our data processing as well as to the release of certain personal data for the purpose of transfer to another authority (so-called data portability). Please note, however, that we reserve the right to enforce the restrictions provided for by law, for example if we are obliged to retain or process certain data, if we have an overriding interest in doing so (insofar as we are entitled to this) or if we require the data to assert such claims. If you incur costs, we shall inform you in advance. We have already informed you about the possibility of revoking your consent in section 3. Please note that exercising these rights may conflict with contractual agreements and may have consequences such as premature termination of the contract or costs. We will inform you in advance if this is not already contractually regulated.
The exercise of such rights generally requires that you can clearly prove your identity (e.g. by means of a copy of your identity card, where your identity is clearly stated and can be verified). To exercise your rights, you can contact us at the address provided in section 1.
Every person concerned shall also have the right to enforce their claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (

11. Amendments
We shall be entitled to amend this Privacy Policy at any time without prior notice. The current version published on our website shall apply.

Zug, 22 juin 2022